Authorised Economic Operator (AEO)

Malaysia is among the world's largest trading countries in the world and active participation by both Giant Organizations and Small & Medium Enterprises (SME) contributing to various sectors such as agriculture, manufacturing, electronic and information technology.  


Speed and secure movement of goods, minimal documentation, minimal human intervention and predictability of customs processes are essential ingredients for the effectiveness of businesses that provides procurement, supply, distribution and marketing services on a global basis to the manufacturing and trading sector which implements the Just In Time inventory systems .The global trading system is vulnerable to terrorist exploitation that could severely damage and interrupt the supply chain and indirectly affect the entire global economy.  


The Authorised Economic Operator or AEO is a concept introduced by the SAFE Framework of Standard referring to operators involved in the movement of goods along the international trade supply chain who have achieved the required security standards and are accredited by the member country. The AEO Scheme developed by Royal Malaysian Customs Department (RMCD) is based on a similar concept. 


The AEO concept encourages electronic transactions for better security management in the supply chain. For smooth and seamless flow of trade, economic operators are encouraged to implement high security features based on international standards in their day-to-day management in all aspects of their business activity, amongst others includes manufacturing activities, movement of raw materials and finished goods, storage and warehousing and also ensuring secure conveyances and handling of goods. Economic Operators with high compliance level and high security management are encouraged to apply for the AEO scheme from RMCD. 


The AEO Guidelines

The AEO Guidelines is to ensure that implementation of the AEO rules are based on SAFE Framework of Standards. This is the first step to understand the needs and eligibility of any potential economic operator before applying for this scheme.

Click to view: Information Guideline on AEO Program


Attachment 1 (i)

- For Manufacturer And Trading Company

Attachment 1 (ii)

- For Customs Broker or Agent

Attachment 1 (iii)

- For Licensed Warehouse

Attachment 2

- Compliance Checklist For Companies Applying As Authorised Economic Operator (AEO) Accreditation

Attachment 3

- Explanatory Notes To Compliance Checklist For Authorised Economic Operator (AEO) Applicants And Customs Auditors

Attachment 4

- List Of Authorised Economic Operator (AEO) Goods Attachment (Import/Export/Movement/Local Sales)

Attachment 5

- List Of Responsibilities Of Authorised Economic Operator (AEO)

Attachment 5 (i)

- For Manufacturer And Trading Company

Attachment 5 (ii)

- For Customs Broker or Agent

Attachment 5 (iii)

- For Licensed Warehouse

Attachment 5-1

- Bon Am/General Bond

Attachment 6

- AEO User USB Token Application

Attachment 7

- Application For Activation/Cancellation AEO USB Token

Attachment 9

- Process To Issue Authorised Economic Operator USB Token

Attachment 11

- Permission Request Slip (PRS) Sample

Attachment 12

- Consolidated Statement (CS) Sample

Attachment 13

- Statement On Duty/ Tax Drawback / Refund Claim Under Section 16, 93 And 99 Customs Acts 1967; Section 13, 19 and 19A Excise Tax 1976; and Section 39 and 40 Sales Tax 2018

Attachment 14

- Validation Audit / Post Approval Security Audit Report

Attachment 15

- AEO Process Flowchart

Attachment 16

- Permission Request Slip (PRS) Approval Process

Attachment 17

- Physical Release of Import Cargo (Road Mode)

Attachment 18

- Physical Release of Import Cargo Bangunan Sultan Iskandar, Johor Bahru (Road Mode)

Attachment 19

- Physical Release of Export Cargo At Station Sungai Tujuh, Miri Sarawak (Road Mode)

Attachment 20

- Physical Release of Cargo Movement From Free Zone To Public Bonded Warehouse

Attachment 21

- Physical Release of Cargo Movement

Attachment 22

- Physical Release of Import Cargo (Sea/Air Mode)

Attachment 23

- Physical Release of Export Cargo at Free Industrial Zone (Sea/Air Mode)

Attachment 24

- Physical Release of Cargo From Bonded Warehouse For Local Sales

Attachment 25

- Physical Release of Cargo From Licensed Manufacturing Warehouse (LMW) For Local Sales

Attachment 26

- Preparation of Consolidated Statement (CS)

Attachment 27

- Duties/Taxes Payment Process

Attachment 28

- Duty/Tax Refund/ Drawback Claims Under Section 16, 93 and 99 Of The Customs Act 1967; Section 39 and 40 Of The Sales Tax Act 2018; and Section 13, 19 and 19a Of The Excise Act 1967



How to apply       

 1. Potential operators need to download Information Guideline on AEO before applying for the AEO programme.  


 2. The second step is to complete the Compliance Checklist as at Attachment 2 . This is necessary for both Customs and the individual economic operator to identify the level of security management pertaining to the application for AEO status. Further explanation on fulfilling the requirement of Compliance Checklist please refer to Explanatory Note (EN). Click to view: Explanatory Note as Attachment 3


 3. When the operator is satisfied that he has a high level of security management, he may complete the Application Form as Attachment 1 and submit both the application form and the Compliance Checklist to AEO Unit at Royal Malaysian Customs State Office.



Contact Us      

Inquiry on AEO matters should be e-mail to relevant AEO Unit at State Office:


2) WPKL:

3) KLIA:










13) JOHOR:



or Secretariat AEO Headquarters: